Overview

This Privacy Policy governs how The mine stores (“the Store,” “we,” “us”) collects, uses, and protects the personal information you provide when using the website minestores.com and our services. We are committed to protecting our customers’ privacy and being transparent about how we handle their personal data.

1. Information We Collect

We collect different types of information about you to provide and improve our services.

A. Information You Directly Provide:

  • Identity and Contact Information: Name, email address, phone number, and shipping and billing address.
  • Account Information: User name and encrypted password (if you create an account with us on the WordPress/WooCommerce platform).
  • Transaction Information: Details of purchased products, date, and time of purchase.
  • Payment Data: We do not store credit card information on our servers; all payment transactions are encrypted and handled by the trusted third-party payment gateways you utilize.

B. Information Automatically Collected:

  • Device and Usage Data: Information about how you access and use our site, such as your IP address, browser type, operating system, pages visited, and visit times.
  • Cookies: We use cookies and similar technologies (utilized by WordPress and its plugins) to track activity on our site and enhance your experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Fulfilling Orders: Processing your orders, delivering products, and completing transactions via the store management system.
  • Customer Service: Responding to your inquiries and requests, and providing technical support.
  • Improvement and Development: Analyzing usage data (using tools like Google Analytics or similar) to enhance our products, services, and website experience.
  • Marketing and Advertising: Sending you promotional messages and special offers (if you have consented).
  • Security and Fraud: Detecting fraud and protecting our site and customers from illegal activities.
  • Legal Compliance: Complying with applicable laws and regulations in Egypt.

3. Sharing Personal Information

We do not sell your personal information. However, we may share your information with the following parties:

  • Necessary Service Providers: Partners who help us operate our business (such as hosting companies, shipping companies, payment gateways, and email marketing services). These partners are contractually obligated to maintain the confidentiality of your information.
  • WordPress Plugins: Certain plugins may require data sharing for specific operational purposes (such as security protection or speed optimization).
  • Legal Compliance: If required by law, court order, or other legal process.
  • Business Transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Protecting Your Information

We take reasonable security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption (especially for payment data during processing) and access controls on the WordPress/WooCommerce platform.

5. Your Legal Rights

Under applicable laws, you may have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request the correction of any incomplete or inaccurate personal data.
  • Objection / Withdrawal of Consent: Object to the processing of your data for marketing purposes or withdraw your consent at any time.

To exercise any of these rights, please contact us through the channels listed in Section 7.

6. Cookies

Our website uses cookies to improve site performance and customize your experience. You can choose to disable cookies through your browser settings, but this may affect the site’s functionality.

7. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • The mine stores
  • Email: contact@minestores.com or minestore2000@gmail.com