Exchange and Refund Duration:

  • Exchanges can be done within 14 days of receiving the order, with an extra fee for the exchange shipping.
  • Refunds can be done within 14 days of receiving the order, with an extra fee for the return shipping.

Communication Channels for Refund or Exchange:

Refund or exchange requests can be submitted via our various channels:

  • Facebook page
  • Instagram account
  • Email: minestore2000@gmail.com or contact@minestores.com

Working Hours:

Our working hours are 11 AM – 7 PM.

Sunday is the weekly day off. All inquiries will be attended to within one working day.